Estate Planning, Trusts & Wills Software
HIPAA Amendment & Small Estate Software
Incorporation, LLC & Family Limited Partnership Software

INFORMATION ABOUT ERROR MESSAGE

This error message usually occurs on computers which have been running the program for some time without experiencing any previous problem or issue (usually six months or more). At first glance it would appear that the program license has expired, but that is NOT the case (as covered in the software license agreement). It will usually occur when entering a client name, attempting to select a document or when trying to preview a document.

It is currently NOT known what caused this error but it occurs on roughly 1% of all systems running within a Windows environment.

WHAT YOU WILL NEED TO DO TO RESOLVE THIS PROBLEM

INTRODUCTION
To resolve this issue you will need to do a repair installation (for the program which is no longer functioning - for this example we are assuming that the program which is experiencing problems is the Estate Planning, Trusts & Wills Software) please follow the steps listed below: NOTE: you will be required to have your original CD-Rom to complete these steps.

STEP ONE
In the Windows task bar Click (bottom left corner of the screen), then select Control Panel from the menu (left-click to select).

STEP TWO
Next, Double-Click the Add-Remove Programs Icon.

STEP THREE
Scroll down the list of installed programs until you find the LawForms program you purchased (in this example we will be looking for the LawForms Trust), (left-click to select), then click the Change/Remove Button.

STEP FOUR
Simply follow the steps on-screen, be sure to choose Repair when prompted by the LawForms Installation wizard.

STEP FIVE
Launch the program you were having problems with and see if the issue has been resolved. If the preceding procedures were followed correctly the issue should have been resolved 100% of the time and you will not be required to take further action. If for some reason you are still receiving the error message, have your IT Professional try these steps again before contacting a support representative, if the error continues please contact one of our support representatives via email: techsupport@nationallawforms.com or call a support representative at 480-460-1052 during normal business hours.